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      Which countries Farasla provides shipping?

      Farasla, currently provides shipping for all items & all orders to United States.

      If customers in other countries want to purchase from Farasla, please email info@farasla.com

      How long will the shipment take?

      Generally it takes 2~7 days to United States for your order to arrive unless otherwise stated. 

      Delivery to remote areas may be delayed.


      1. To begin the return process, Please email our Customer Service Department at info@farasla.com to obtain a return shipping address. Please write the order number below our return address on the outside of the box.

      2. If your item arrived damaged, please send us a very clear picture of the damaged through email to our Customer Service and give us 6 business days for us to file a claim with the carrier. Once it's approved, we would send you a brand new replacement. If your item arrived is defective and you want to request a refund or a replacement, simply send an email to our Customer Service within 7 days of delivery. We will issue your request as soon as receiving your email. 

      3. To return a product for a non-quality issue requires you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.

      4. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      5. Shipping charges do not include customs duties or taxes at your country. Shipping internationally does mean that you may be required to pay customs duties and taxes. All international customers are responsible for the customs duties within their own country. For further information, you may contact ourCustomer Service.